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Before you submit a question, please look over the list of questions
below before submitting a question via e-mail or phone. There is a
good chance that your inquiry may have already been asked! If your
question is not listed here, a link to our e-mail
address is provided at the bottom of the page. However, if you
proceed to the e-mail address without looking over this FAQ and ask a
question that is already answered below, your e-mail will be discarded
without reply. We receive a large volume of queries each day and
can not spend extra volunteer time answering queries already answered
below. Thank you for your understanding.
-- Do you operate only on the weekends?
-- What are the train times and prices?
-- What trains operate to Robbins Crossing?
-- Do you offer discounts to
active/former military and their families?
-- How far in advance can I purchase
tickets and when do they arrive?
-- What do I need to have with me when I
pick up advance-ordered tickets?
-- Are the coaches enclosed or
open? Are they air conditioned?
-- Do I have to pay extra for the air
conditioned or open car?
-- Are seats assigned?
-- Do you serve food on the train?
Can we bring food on the train?
-- Do you have a picnic area nearby?
-- How do I order tickets online for the July
4th shuttle trains?
-- Are your rides round trip? Where do we
board?
-- How early should we arrive?
- Do you operate only on the
weekends?
Yes, however these trains operate on a charter basis for tour
groups, school groups, etc. There is no published schedule available
for these trains. If interested in chartering the train,
please visit our Charter Train page.
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- What are the train times and
prices?
We operate every Saturday and Sunday between Memorial Day and the
last weekend of October. Train times are Noon and
2:30pm. We also operate special event trains throughout the
year as well. Please refer to our home
page and click on the links for a train or trains of
interest. The links are located about 3/4 of the way down the
page. Each train has a special page that includes dates,
times, prices, and a way to order online.
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- What trains operate to Robbins Crossing?
Each weekend train at Noon and 2:30pm
between Memorial Day and the end of October; Memorial
Day and Labor Day train; and October weekday
fall foliage trains.
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- Do you offer discounts to
active/former military and their families?
We only offer military discounts to the active/former military.
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- How far in advance can I
purchase tickets and when do they arrive?
You may purchase tickets at any time during the year.
Tickets can not be purchased beyond the current operating
season. Once tickets have been ordered, they will be held at
the Nelsonville Depot on the date of departure. You must have
a confirmation form or some form of ID ready to pick up the
tickets. Tickets are not mailed out.
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- What do I need to have with me when
I pick up advance-ordered tickets?
You will need a copy of the confirmation if ordered online.
Otherwise, at least one form of ID will need to be on-hand to pick
up the tickets.
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- Are the coaches enclosed or
open? Are they air conditioned?
During the summer and fall, both open and enclosed cars are on
the train. Only one coach is air conditioned and may or may
not be on the train. It's availability is on the train is not
known by the customer service staff until the date of departure.
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- Do I have to pay extra for the air
conditioned or open car?
No. All tickets are good for any available seat and car on
the train. Seating is on a first-come, first-served basis.
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- Are seats assigned?
No. Seating is on a first-come, first-served basis.
It is recommended to have a member of your party secure a seat or
seats while you pick up the tickets in the depot.
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- Do you serve food on the
train? Can we bring food on the train?
No food or beverages are provided during the train ride.
We do have a soda pop vending machine at the depot, though.
You may bring your own food and non-alcoholic beverages on-board the
train with you. If you do not have anything with you when you
arrive, there are several fast food restaurants in Nelsonville, as
well as the Boot Grille next door at the Rocky Outlet.
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- Do you have a picnic area nearby?
We do have some picnic tables around the depot that are
available on a first-come, first-served basis. You do not need
to notify the depot staff about securing a table and tables are not
available for reservation. Food and non-alcoholic drinks are
permitted on the train as well.
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- How do I order tickets online for the
July 4th shuttle trains?
Our "Thunder in the Valley" Independence Day fireworks
shuttles to Hocking College are not available for advanced
purchase. The fees incurred through online transactions do not
make it feasible for us to offer online purchase. We try to
have every piece of available equipment on our train to accommodate
as many people as possible.
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- Are your rides round trip? Where do
we board?
Unless specifically stated otherwise, all trains are round
trip. Again, unless specifically stated, trains are boarded at
the Nelsonville Depot. For more information regarding our
depot's location and directions, please click
here.
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- How early should we arrive at the depot?
Please try to arrive no later than 30 minutes prior to the
scheduled departure time. If you or a member of your party are
running late due to traffic or some other circumstance, we can not
guarantee that the train can be held and a refund will not be
given. Refunds (less a 10% cancellation fee) are only
available for cancellations made 48 hours before the date of
departure.
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If your question has still not been answered,
please click here and we
will try to answer your query as soon as possible. We operate with
a full volunteer staff, so please be patient as we get to your
question. Thank you and we look forward to seeing you soon!
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